Our preferred method of payment is via etransfer. Once the job is complete, our management system will send a text message to your cellphone number on file. Click the link, and you will be directed to the invoice with details for etransfer including the break down of hourly rate, GST, and any informative messages from our team. Payment is due within 5 days of receiving the service. If payment has not been recieved within 5 days, you will incur a late penalty as outlined in our terms and conditions.

It's totally up to you! Once our team is in your home, you can either hang out or head out to work, school, or wherever you need to be. We're here to make your life easier, so that you can do what you need to while we take care of the cleaning!

If a service has not been paid within 5 days, the client will be charged a late penalty of $10/day until payment is received. Please be sure to pay your service fees on time to avoid late fees.

Yes! We get it, plans change and things come up, you can always reschedule or cancel your clean. Just be sure to do so at least 24 hours before your cleans scheduled start time to avoid cancellation fees. If you do need to cancel with less than 24 hours notice you will be charged a $50 cancellation fee payable via etransfer. This ensures that our team is fairly compensated for their time that is most likely not able to be rescheduled with such short notice.

Length of time required for your first cleaning depends on a multitude of variables. For example: Do you have pets? If so, how many? Do you have kids? How many and what age? Do you clean throughout the week after each meal? Have you had a housecleaner in the past? How long have you lived in the house? How often do you typically clean your house? Do you cook with heavy oils that produce grease? Do you work in trades and bring home lots of oil/grease? All of these factors will play a role in how much scrubbing, attention to detail, and effort is needed in order to bring your house up to our pristine standards. Not all homes are the same, just like not all people are the same, and that is ok! When we provide you with a quote we may ask some of these questions in order to get an approximate estimate of how many hours you can expect the team to need in your home.

Wherever possible we strive to use as many natural products as we can. Our primary multipurpose spray is a combination of Dawn Dish detergent, cleaning vinegar, and water as it is a great way to kill germs, create shine, and limit intense scents for those that are sensitive. On high germ areas like toilets, doorknobs, light switches, and garbage cans we use lysol disinfectant wipes to ensure there is no germ transfer between various areas of your home, and to ensure that 99.9% of germs are erradicated. We bring all of our own sanitized microfibre rags. If you prefer we use yours we are happy to accomodate, please just let your cleaner know upon arrival! If you do want us to use your rags, please have them washed and ready to use for each clean and located in the same place so that we do not have to disturb you. For floors we use a lavender scented shine solution that many of our clients LOVE! However this is always optional, if you do not like this scent, simply mention it to your cleaner and they will present you with other alternatives.